Shipping policy
At Loner Studio, we want your order to reach you safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
After you place an order, we begin processing it for fulfillment.
Processing times may vary depending on product availability, order volume, destination, and fulfillment requirements.
Once your order has been processed and shipped, you will receive shipping information when tracking is available.
2. Shipping Destinations
Loner Studio ships to locations available during checkout.
Available destinations may vary depending on the product and fulfillment location.
If your country or region is not available at checkout, please contact us before placing an order.
3. Shipping Costs
Shipping charges are calculated and displayed during checkout based on the delivery destination and available shipping method.
Any applicable shipping charges will be shown before you complete your purchase.
4. Delivery Times
Estimated delivery times depend on your shipping destination, selected shipping method, order processing time, carrier performance, and other circumstances.
The delivery estimate shown at checkout should be considered an estimate rather than a guaranteed delivery date.
Unexpected circumstances such as weather, customs processing, carrier delays, peak-season demand, or other events outside our control may affect delivery.
5. Order Tracking
When tracking information is available, it will be provided to the email address associated with your order.
You can use the tracking information provided by the carrier to monitor your shipment.
Please allow some time for tracking information to become active after your order has been shipped.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect or incomplete address is provided, please contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Additional costs resulting from an incorrect address may be the customer's responsibility where applicable.
7. Delayed Orders
If your order appears to be delayed, please first check the tracking information provided by the carrier.
If the tracking information has not been updated for an extended period or you believe there is an issue with your shipment, contact Loner Studio with your order number so we can review the situation.
8. Lost or Damaged Packages
If your package appears to have been lost, stolen, or damaged during transit, contact us as soon as possible.
We may request relevant order and delivery information so we can investigate the issue with the shipping carrier or fulfillment provider.
9. Customs and Import Charges
For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.
Where applicable, these charges may be the responsibility of the customer.
Customs requirements and fees vary by country and are outside Loner Studio's control.
10. Multiple Items in One Order
Depending on product availability and fulfillment requirements, items from the same order may be shipped separately.
If your order arrives in multiple shipments, you may receive separate tracking information.
11. Contact Us
If you have questions about your shipment or need assistance with an order, please contact us through the contact information provided on our website.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Loner Studio
Individuals • Culture • Style